We know that there's no substitute for trying a pair of frames on, and sometimes things just don't look the way you imagined when you placed your order online.
That's why we're happy to offer an exchange or refund for all returned goods. Just send it back to us within 14 days of receipt of the package.
HOW TO MAKE A RETURN/ EXCHANGE
If you'd like to return or exchange an item please email the team on [email protected] to confirm what exactly you are sending back to us and tell us if you'd like a refund or you'd prefer to arrange an exchange. That way we can ensure the smoothest and speediest service for you.
Returns can be made via your local post office or preferred delivery service. Just use the same packaging your parcel arrived in. Please be aware that goods must be received in perfect condition with all the packaging and labels still attached.
Please carefully package the goods you would like to return and send to:
32 N John St.
Once we've received and inspected your return a refund will be issued to you immediately.
As prescription lenses are bespoke products, we cannot offer a refund for the lens value. In those cases the frame price will be refunded. You can however exchange your prescription lenses into another frame choice (online orders only. This does not apply to purchases made in store). This is offered at no extra cost for one time only. All subsequent prescription lens exchanges will be charged at 70% of the lens cost (ie. a 30% discount will be applied).
Please note that we cannot offer a refund on any custom orders.
In the highly unlikely event that you receive a faulty item please contact us as soon as you can on [email protected] or 0151 227 3232 to discuss the fault with a member of the team.
Then arrange for the package to be returned to Johnny Goggles on the above address. We will refund the cost of your postage to us - up to the value of £8 from the UK. If from an international destination, please contact us to discuss the best way of arranging return.
All faulty items will be inspected upon receipt and we will contact you to discuss the best resolution for you.
If you have any further questions about your order or our refund policy please don't hesitate to get in touch.